Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shimshadcorplimited@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shimshadcorplimited@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shimshadcorplimited@gmail.com.

Our Promise: We want you to love your sleep. If you're not completely comfortable with your Silkrest purchase, we've made returns simple and straightforward.

At Silkrest, we stand behind our hotel-quality bedding. You have 14 days from the date of delivery to request a return if your pillows or cushion inserts aren't perfect for you.

To qualify for a return, please ensure:

Important: For hygiene reasons, we cannot accept returns on items that have been used, slept on, or removed from their protective packaging. Please inspect your items carefully before use.

Please note: Returns sent without prior authorisation cannot be processed.

We carefully inspect every Silkrest product before dispatch. However, if your order arrives damaged, defective, or you received the wrong item:

The following cannot be returned for hygiene and safety reasons:

Need a different size or firmness? The quickest way is to:

This ensures you get your new bedding faster without waiting for return processing.

Once we receive and inspect your return (typically within 2-3 business days):

Haven't seen your refund after 15 business days? Contact us at shimshadcorplimited@gmail.com and we'll trace it immediately.

If you're shopping from the European Union, you have the right to cancel or return your order within 14 days without providing a reason, under EU consumer protection law. The same condition requirements apply (unused, original packaging).

True to our sustainability commitment, all Silkrest returns are shipped carbon-neutral at no additional cost to you.

Questions? Our sleep specialists are here to help: shimshadcorplimited@gmail.com